Selected Work
MAG — Airport Operations
Manchester Airports Group faced inefficiencies caused by siloed data across departments. As sole UX Designer, I defined the strategy and designed AirportSync — a unified platform achieving 90% task success in pre-launch testing with 85% user satisfaction target.
Manchester Airport — Website Renewal
The public websites for all three MAG airports: Manchester, East Midlands and London Stansted. I built the components and mapped them to layout types in Figma, so a designer could pick a layout and swap in the component they needed instead of rebuilding it. That sped up the design process. I was involved in mapping the tokens as well, so Stansted's different palette ran on the same components. Pixel-perfect design review and UAT support before release. A short note for now; a full case study is still to come.
I design for people who depend on systems.
I'm a Principal UX Designer with 15+ years of experience designing for aviation, hospitality, and e-commerce. I specialise in turning complex operational systems and user journeys into intuitive, usable digital experiences. I thrive in environments where user empathy and data drive design decisions — blending research, prototyping, design systems, accessibility, and iterative feedback to deliver products people value and teams trust.
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