Skip to main content

Charanjeet Saggu

I’m a Principal level UX designer with over 15 years’ experience designing for aviation, hospitality, and e-commerce. I specialise in turning complex operational systems and user journeys into intuitive, usable digital experiences. I thrive in environments where user empathy and data drive design decisions. My process blends research, prototyping, design systems, accessibility, and iterative feedback to deliver products people value and teams trust.

Experience

Sept 2025 - Nov 2024
Manchester Airport Group
Principal / Lead UX Designer
  • Defined UX strategy for a pre-launch platform at MAG, creating data visualisation components and a new Figma-based design system to enhance visibility of airport operations with previously siloed data.
  • Conducted user research with staff and senior stakeholders, developing personas and journey maps to integrate data, achieving 90% task success in pre-launch testing.
  • Designed responsive wireframes and prototypes in Figma, incorporating data visualisation components within the new design system for real-time data access.
  • Built and refined a new design system, creating standardised UI and data components to ensure consistency and scalability.
  • Led iterative usability testing to optimise data visualisation targeting 85% user satisfaction at launch.
  • Collaborated with developers and stakeholders, integrating cross department data to secure executive buy-in for the planned rollout.
Nov 2024 - July 2023
Warner Leisure Hotels
Lead UX Designer
  • Led user research, usability testing and workshops to inform strategic design decisions.
  • Designed intuitive user interfaces using Figma and Adobe XD
  • Developed site maps and information architecture to enhance usability and ensure accessibility compliance.
  • Established design systems and created high-fidelity prototypes for iterative testing and refinement.
  • Successfully launched the first phase of a business-critical transformation project increasing overall conversion rates and user spend.
July 2023 - Nov 2018
Jet2.com and Jet2holidays
Senior UX Designer
  • Overhauled UX for Business Applications, including the largest business-critical transformation project to date, designing interaction solutions to increase efficiencies and reduce user errors.
  • Refined wireframes and prototypes from user feedback and analytics enhancing user satisfaction.
  • Developed design libraries using Angular components, built responsive sites using HTML, CSS3, Sass, and JavaScript.
  • Mentored junior designers and collaborated effectively with cross-functional teams in agile environments
Nov 2018 - Jan 2017
The Dining Club Group
Senior UX Engineer
  • Led UX/UI design for a major business transformation project, driving user engagement and conversions through hypothesis-driven A/B and MVT testing.
  • Developed user journeys, experience maps, and wireframes using Sketch and Adobe XD, selecting the best prototyping techniques for each project phase.
  • Presented designs to key stakeholders, ensuring alignment with business objectives and user needs.
Dec 2016 - Sept 2011
Creative Spread
Senior UX/UI Designer
  • Designed and developed responsive websites for global brands, integrating user-centred design principles.
  • Built scalable libraries and frameworks using HTML5, CSS3, Sass, JavaScript, and jQuery for cross-browser compatibility.
  • Managed projects from conception to delivery, coordinating with clients and stakeholders to meet milestones.
  • Conducted A/B testing and utilised Google Analytics to optimise e-commerce platforms, improving conversions.
  • Implemented software solutions in collaboration with the Technical Director, adhering to system architecture and user flow constraints.
Aug 2011 - Jan 2008
Schools Linking Network
ICT Manager
  • Overhauled the SLN website using user-centred design, creating wireframes and prototypes that improved usability.
  • Collaborated with designers, developers, and stakeholders to enhance site performance and user satisfaction.
Jan 2008 - Feb 2005
City Learning Centre
Content Developer
  • Developed personalised learning solutions using Macromedia Flash, HTML, and emerging technologies, engaging users effectively.

Key Skills

Design & Research:
  • Competitor Analysis
  • User Research
  • Usability Testing
  • Persona Development
Interaction & Visual Design:
  • Figma
  • Sketch
  • Adobe XD
  • Adobe CC
Information Architecture & Usability:
  • Site Maps
  • Structured Information Architecture
  • Accessibility Compliance
Design Systems & Prototyping:
  • High-Fidelity Prototypes
  • Reusable Components
  • Iterative Testing
Project Management & Collaboration:
  • Agile Methodology
  • Leadership
  • Cross-Functional Collaboration
Front-End Development:
  • HTML5
  • CSS3
  • SASS/SCSS
  • JavaScript
  • AngularJS