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CV / Résumé

Charanjeet Saggu

I'm a Principal UX Designer with over 15 years' experience designing for aviation, hospitality, and e-commerce. I specialise in turning complex operational systems and user journeys into intuitive, usable digital experiences. I thrive in environments where user empathy and data drive design decisions.

Charanjeet Saggu — Principal UX Designer
Experience
Nov 2024 — Sept 2025
Manchester Airport Group
Principal / Lead UX Designer
  • Defined UX strategy for a pre-launch platform, creating data visualisation components and a new Figma-based design system to enhance visibility of airport operations.
  • Conducted user research with over 30 staff and senior stakeholders, developing personas and journey maps — achieving 90% task success in pre-launch testing.
  • Designed responsive wireframes and prototypes in Figma, incorporating data visualisation components for real-time data access.
  • Built and refined a new design system, creating standardised UI and data components to ensure consistency and scalability.
  • Collaborated with developers and stakeholders, integrating cross-department data to secure executive buy-in for the planned rollout.
Jul 2023 — Nov 2024
Warner Leisure Hotels
Lead UX Designer
  • Led user research, usability testing, and workshops to inform strategic design decisions.
  • Designed intuitive user interfaces using Figma and Adobe XD.
  • Developed site maps and information architecture to enhance usability and ensure accessibility compliance.
  • Established design systems and created high-fidelity prototypes for iterative testing and refinement.
  • Successfully launched the first phase of a business-critical transformation project increasing overall conversion rates and user spend.
Nov 2018 — Jul 2023
Jet2.com and Jet2holidays
Senior UX Designer
  • Overhauled UX for Business Applications, including the largest business-critical transformation project to date.
  • Refined wireframes and prototypes from user feedback and analytics, enhancing user satisfaction.
  • Developed design libraries using Angular components, built responsive sites using HTML, CSS3, Sass, and JavaScript.
  • Mentored junior designers and collaborated with cross-functional teams in agile environments.
Jan 2017 — Nov 2018
The Dining Club Group
Senior UX Engineer
  • Led UX/UI design for a major business transformation project, driving user engagement through hypothesis-driven A/B and MVT testing.
  • Developed user journeys, experience maps, and wireframes using Sketch and Adobe XD.
  • Presented designs to key stakeholders, ensuring alignment with business objectives and user needs.
Sept 2011 — Dec 2016
Creative Spread
Senior UX/UI Designer
  • Designed and developed responsive websites for global brands, integrating user-centred design principles.
  • Built scalable libraries and frameworks using HTML5, CSS3, Sass, JavaScript, and jQuery.
  • Managed projects from conception to delivery, coordinating with clients and stakeholders.
  • Conducted A/B testing and utilised Google Analytics to optimise e-commerce platforms.
Jan 2008 — Aug 2011
Schools Linking Network
ICT Manager
  • Overhauled the SLN website using user-centred design, creating wireframes and prototypes that improved usability.
  • Collaborated with designers, developers, and stakeholders to enhance site performance and user satisfaction.
Feb 2005 — Jan 2008
City Learning Centre
Content Developer
  • Developed personalised learning solutions using Macromedia Flash, HTML, and emerging technologies.
Key Skills
Design & Research
  • Competitor Analysis
  • User Research
  • Usability Testing
  • Persona Development
Interaction & Visual
  • Figma
  • Sketch
  • Adobe XD
  • Adobe CC
Architecture & Usability
  • Site Maps
  • Structured IA
  • Accessibility (WCAG)
Design Systems
  • High-Fidelity Prototypes
  • Reusable Components
  • Iterative Testing
Leadership
  • Agile Methodology
  • Stakeholder Management
  • Cross-Functional Teams
Front-End
  • HTML5 / CSS3
  • SCSS / Sass
  • JavaScript
  • AngularJS
Get in touch

Open to new opportunities.

Available for Principal / Lead UX roles and select contract engagements. If you're looking for someone who can lead strategy and deliver, let's talk.

Get in touch