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CV / Résumé

Charanjeet Saggu

I'm a Principal UX Designer with over 15 years' experience designing for aviation, hospitality, and e-commerce. I specialise in turning complex operational systems and user journeys into intuitive, usable digital experiences. I thrive in environments where user empathy and data drive design decisions.

Charanjeet Saggu — Principal UX Designer
Experience
Jan 2026 — Present
HSBC
Principal / Lead UX Designer
  • Leading design governance across three delivery teams on an internal enterprise platform.
  • Rebuilding the design system around Foundations, Components, Patterns and Templates, with semantic versioning.
  • Defining enterprise interaction patterns — forms, overlays, tables and status — and Figma governance for a large shared working file.
  • Migrating long configuration flows from modals to drawers.
  • Informing developers, business analysts and product owners on best practice while delivering hands-on, and leading the design and UX process across teams.
  • Running design-system adoption build-forward rather than by retrofit, so the baseline moves with delivery as new and changed work is implemented to the system.
Nov 2024 — Sept 2025
Manchester Airport Group
Principal / Lead UX Designer
  • Defined UX strategy for a pre-launch platform, creating data visualisation components and a new Figma-based design system to enhance visibility of airport operations.
  • Conducted user research with over 30 staff and senior stakeholders, developing personas and journey maps — achieving 90% task success in pre-launch testing.
  • Designed responsive wireframes and prototypes in Figma, incorporating data visualisation components for real-time data access.
  • Built and refined a new design system, creating standardised UI and data components to ensure consistency and scalability.
  • Collaborated with developers and stakeholders, integrating cross-department data to secure executive buy-in for the planned rollout.
  • Built the Figma component library for the renewal of MAG's three airport websites, mapping components to layout types so designers could swap them in rather than rebuild, and tokens so each brand ran on one system — with pixel-perfect design review and UAT support.
  • Mentored junior and mid-level designers and developers.
Jul 2023 — Nov 2024
Warner Leisure Hotels
Lead UX Designer
  • Led user research, usability testing, and workshops to inform strategic design decisions.
  • Designed intuitive user interfaces using Figma and Adobe XD.
  • Developed site maps and information architecture to enhance usability and ensure accessibility compliance.
  • Established design systems and created high-fidelity prototypes for iterative testing and refinement.
  • Successfully launched the first phase of a business-critical transformation project increasing overall conversion rates and user spend.
Nov 2018 — Jul 2023
Jet2.com and Jet2holidays
Senior UX Designer
  • Overhauled UX for Business Applications, including the largest business-critical transformation project to date.
  • Refined wireframes and prototypes from user feedback and analytics, enhancing user satisfaction.
  • Developed design libraries using Angular components, built responsive sites using HTML, CSS3, Sass, and JavaScript.
  • Mentored junior designers and collaborated with cross-functional teams in agile environments.
Jan 2017 — Nov 2018
The Dining Club Group
Senior UX Engineer
  • Led UX/UI design for a major business transformation project, driving user engagement through hypothesis-driven A/B and MVT testing.
  • Developed user journeys, experience maps, and wireframes using Sketch and Adobe XD.
  • Presented designs to key stakeholders, ensuring alignment with business objectives and user needs.
Sept 2011 — Dec 2016
Creative Spread
Senior UX/UI Designer
  • Designed and developed responsive websites for global brands, integrating user-centred design principles.
  • Built scalable libraries and frameworks using HTML5, CSS3, Sass, JavaScript, and jQuery.
  • Managed projects from conception to delivery, coordinating with clients and stakeholders.
  • Conducted A/B testing and utilised Google Analytics to optimise e-commerce platforms.
Jan 2008 — Aug 2011
Schools Linking Network
ICT Manager
  • Overhauled the SLN website using user-centred design, creating wireframes and prototypes that improved usability.
  • Collaborated with designers, developers, and stakeholders to enhance site performance and user satisfaction.
Feb 2005 — Jan 2008
City Learning Centre
Content Developer
  • Developed personalised learning solutions using Macromedia Flash, HTML, and emerging technologies.
Key Skills
Design & Research
  • Competitor Analysis
  • User Research
  • Usability Testing
  • Persona Development
Interaction & Visual
  • Figma
  • Sketch
  • Adobe XD
  • Adobe CC
Architecture & Usability
  • Site Maps
  • Structured IA
  • Accessibility (WCAG)
Design Systems
  • High-Fidelity Prototypes
  • Reusable Components
  • Iterative Testing
Leadership
  • Agile Methodology
  • Stakeholder Management
  • Cross-Functional Teams
Front-End
  • HTML5 / CSS3
  • SCSS / Sass
  • JavaScript
  • AngularJS
Get in touch

Open to new opportunities.

Available from December 2026

Available for Principal / Lead UX roles and select contract engagements. If you're looking for someone who can lead strategy and deliver, let's talk.

Get in touch